This Privacy Policy explains how LumaReview (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website and services (“Service”).

By using LumaReview, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

• Business & Account Information: Name, email, phone number, company name, payment details, login credentials.

• Customer Data: Names, emails, phone numbers, and other details you upload to send review requests.

• Usage Data: IP address, browser type, device information, and interactions with our platform.

• Communication Data: Messages, support requests, and feedback.

2. How We Use Your Information

We use the information to:

• Provide and improve our services

• Send automated review requests to your customers (per your instructions)

• Respond to support inquiries

• Process payments and subscriptions

• Detect and prevent fraudulent or illegal activities

• Send important service updates and announcements

3. Sharing Your Information

We do not sell your personal information.

We may share data with:

• Service providers (e.g., payment processors, hosting platforms, email/SMS delivery services)

• Legal authorities when required by law

• Business partners only with your consent

4. Customer Data Responsibility

You are responsible for ensuring that any customer contact information you upload complies with all applicable privacy and spam laws (e.g., GDPR, CAN-SPAM, TCPA).

5. Data Storage & Security

We store your data on secure servers and implement encryption, access controls, and regular security monitoring. While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and personalize content. You can disable cookies in your browser settings, but some features may not function.

7. Your Rights

Depending on your location, you may have the right to:

• Access the information we hold about you

• Request corrections or deletion of your data

• Withdraw consent for data processing

• Opt out of marketing communications

Requests can be sent to hello@lumareview.com

8. Data Retention

We keep your personal and customer data for as long as your account is active or as needed to provide services. You may request deletion at any time.

9. International Data Transfers

If you access LumaReview from outside [Your Country], your data may be transferred to and processed in countries with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes indicates acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 hello@lumareview.com